ABSTRACT

If there is any one element to the engineering of service systems that is unique, it is the extent to which the suitability of the system for human use, human service, and excellent human experience has been and must always be considered. An exploration of this emerging area of research and practice, Advances in the Human Side of Service Engineerin

part |2 pages

Section II. Service Innovation

part |2 pages

Section IV. Service System Frameworks

part |2 pages

Section V. Service Design

part |2 pages

Section VI. Organizations and Change

chapter 41|10 pages

A comparative analysis of lean techniques

chapter 42|11 pages

An analysis of the impact of lean on safety