ABSTRACT

The rise of the Internet as the first choice for retail shoppers presents new challenges for retailers and suppliers. This book details how information technology evolved to play such a role in retail supply chain networks, how this has impacted supply chain networks, and how this has changed service operations. The first part of the text addresses information technology in relation to service and retail industries. The second part covers how the new supply chain dynamics impacts traditional service and retail delivery, the costs involved, the impacts on customer service, and customer expectations. The third part presents case studies of how different retailers meet challenges.

chapter 4|12 pages

Operations Strategy for the Internet

chapter 8|10 pages

Understanding the Drivers of Cost-to-Serve

chapter 9|16 pages

The Last-Mile Challenge

chapter 10|14 pages

Managing Product Returns

chapter 11|12 pages

Amazon: Supply Chain Strategy and Innovation

chapter 12|22 pages

eShip-4U

chapter 13|14 pages

FreshDirect: Expansion Strategy

chapter 15|12 pages

Better World Books

chapter 16|12 pages

Cooking.com

chapter 17|12 pages

RelayFoods.com, Inc

chapter 18|14 pages

eBags: Managing Growth