ABSTRACT

The headline-grabbing financial scandals of recent years have led to a great urgency regarding organizational governance and security. Information technology is the engine that runs modern organizations, and as such, it must be well-managed and controlled. Organizations and individuals are dependent on network environment technologies, increasing t

part |4 pages

Part II: Auditing IT Planning and Organization

chapter 8|22 pages

IT Governance

chapter 9|24 pages

Strategy and Standards

chapter 10|24 pages

Risk Management

chapter 11|22 pages

Process and Quality Management

chapter 12|24 pages

Financial Management

part |4 pages

Part III: IT Acquisition and Implementation

chapter 13|24 pages

IT Project Management

chapter 14|26 pages

Software Development and Implementation

chapter 15|24 pages

IT Sourcing

chapter 16|24 pages

Application Controls and Maintenance

chapter 17|26 pages

Change Management

part |4 pages

Part IV: IT Delivery and Support

chapter 18|20 pages

Service Management

chapter 19|18 pages

Service Desk and Problem Management

chapter 20|22 pages

Security and Service Continuity

chapter 21|22 pages

System Management

chapter 22|20 pages

Operations Management

part |2 pages

Part V: Advanced Topics

chapter 23|26 pages

Virtual Environment

chapter 24|24 pages

Virtual Security

chapter 25|22 pages

E-Commerce

chapter 26|14 pages

Enterprise Resource Planning