ABSTRACT

Even though Six Sigma programs have successfully been implemented in practice, many IT departments remain skeptical of the process or are unaware of how the tools can be used to improve system development. Removing the mystique surrounding this technique, Six Sigma Software Development, Second Edition demonstrates how Six Sigma tools and concepts c

part 1|2 pages

PART I: INTRODUCTION TO SIX SIGMA

chapter 1|12 pages

Six Sigma in Perspective

chapter 2|6 pages

The Six Sigma Difference

chapter 3|8 pages

Managing Change

part 2|2 pages

PART II: THE BASICS OF SIX SIGMA

chapter 4|4 pages

Introduction to DMAIC

chapter 5|30 pages

The Definition Phase

chapter 6|26 pages

The Measurement Phase

chapter 7|18 pages

The Analysis Phase

chapter 8|10 pages

The Improvement Phase

chapter 9|10 pages

The Control Phase

part 3|2 pages

PART III: DESIGN FOR SIX SIGMA

chapter 10|8 pages

Introduction to DFSS

chapter 11|24 pages

The Identification of Opportunities Phase

chapter 12|16 pages

The Definition of the Initial Design Phase

chapter 13|14 pages

The Development of Concept Phase

chapter 14|6 pages

The Optimization Phase

chapter 15|8 pages

The Verification Phase

part 4|2 pages

PART IV: SIX SIGMA AND THE TRADITIONAL SDLC

chapter 16|10 pages

Introduction to the Traditional SDLC

chapter 17|18 pages

Project Initiation

chapter 18|14 pages

System Analysis

chapter 19|12 pages

System Design

chapter 20|4 pages

Construction

chapter 21|10 pages

Testing and Quality Assurance

chapter 22|6 pages

Implementation

part 5|2 pages

PART V: SIX SIGMA AND LEGACY SYSTEMS

chapter 23|4 pages

Introduction to Legacy Systems

chapter 24|8 pages

Change Management in the IT Department

chapter 25|14 pages

System Maintenance and Support

part 6|2 pages

Incorporating Six Sigma into Other Development Methodologies

chapter 26|8 pages

Rapid Application Development

chapter 27|6 pages

Prototyping and Spiral Development

chapter 28|4 pages

Client/Server and Web-Based Systems

part 7|2 pages

Six Sigma and Packaged Software Implementation

chapter 29|16 pages

Selecting Packaged Software

chapter 30|8 pages

Implementing Packaged Software

part 8|2 pages

PART VIII: SIX SIGMA AND OUTSOURCING

chapter 31|18 pages

Introduction to Outsourcing

chapter 32|8 pages

Effective Outsourcing

part 9|2 pages

PART IX: THE SIX SIGMA IT DEPARTMENT

chapter 33|12 pages

Putting It All Together

chapter 10|2 pages

PART X: APPENDICES