ABSTRACT

Since the much-hyped dot.com crash, treading the e-business path can be daunting. In these increasingly uncertain and cynical times, this useful text unpicks the challenges of e-Marketing for many types of business. It uses topical case studies and accompanying web material to provide an up-to-date study of effective marketing strategies. Topics in

chapter |6 pages

Introduction

chapter 1|28 pages

History, definitions and frameworks

chapter 2|33 pages

Marketing research

chapter 3|26 pages

Change management

chapter 4|36 pages

Strategy

chapter 5|25 pages

Branding

chapter 6|34 pages

Relationship marketing

chapter 7|30 pages

Multi-channel marketing

chapter 8|23 pages

The marketing mix

chapter 9|26 pages

e-Retailing

chapter 10|27 pages

Marketing planning

chapter 11|33 pages

Legal, ethical and public policy issues