ABSTRACT
In order to maximize IT resources and justify IT expenditures, CIO's and other IT managers must be able to identify meaningful metrics and explain them in a way that management can understand. The Business Value of IT: Managing Risks, Optimizing Performance, and Measuring Results solves this problem by providing practical answers to
TABLE OF CONTENTS
part |2 pages
PART I: WHAT DOES IT CONTRIBUTE TO THE BUSINESS?
part |2 pages
PART II: WHY SHOULD WE CARE ABOUT IT GOVERNANCE?
part |2 pages
PART III: WHY SHOULD WE MEASURE IT PERFORMANCE?
part |2 pages
PART IV: HOW SHOULD WE CHANGE?
