ABSTRACT

Since Six Sigma has had marked success in improving quality in other settings, and since the quality of software remains poor, it seems a natural evolution to apply the concepts and tools of Six Sigma to system development and the IT department. Until now however, there were no books available that applied these concepts to the system development p

chapter |2 pages

SECTION I: INTRODUCTION TO SIX SIGMA

chapter 1|8 pages

Six Sigma in Perspective

chapter 2|4 pages

The Six Sigma Difference

chapter 3|8 pages

Managing Change

chapter |2 pages

SECTION II: THE BASICS OF SIX SIGMA

chapter 4|4 pages

Introduction to DMAIC

chapter 5|28 pages

The Definition Phase

chapter 6|20 pages

The Measurement Phase

chapter 7|16 pages

The Analysis Phase

chapter 8|8 pages

The Improvement Phase

chapter 9|10 pages

The Control Phase

chapter 10|8 pages

Introduction to the Traditional SDLC

chapter 11|18 pages

Project Initiation

chapter 12|10 pages

System Analysis

chapter 13|10 pages

System Design

chapter 14|4 pages

Construction

chapter 15|10 pages

Testing and Quality Assurance

chapter 16|6 pages

Implementation

chapter 17|2 pages

Introduction to Legacy Systems

chapter 18|8 pages

Change Management in the IT Department

chapter 19|12 pages

System Maintenance and Support

chapter 20|6 pages

Rapid Application Development

chapter 21|6 pages

Prototyping and Spiral Development

chapter 22|4 pages

Client/Server and Web-Based Systems

chapter 23|14 pages

Selecting Packaged Software

chapter 24|6 pages

Implementing Packaged Software

chapter |2 pages

SECTION VII: SIX SIGMA AND OUTSOURCING

chapter 25|14 pages

Introduction to Outsourcing

chapter 26|6 pages

Effective Outsourcing

chapter 27|10 pages

Putting It All Together

chapter |2 pages

SECTION IX: APPENDICES

chapter |6 pages

Appendix A: The Project Charter

chapter |4 pages

Appendix B: The Functional Process Map

chapter |4 pages

Appendix F: List of Acronyms

chapter |2 pages

Appendix G: Suggested Reading

chapter |2 pages

About the Author