ABSTRACT

The goals of an IT balanced scorecard include the alignment of IT plans with business objectives, the establishment of measures of IT effectiveness, the directing of employee efforts toward IT objectives, the improved performance of technology, and the achievement of balanced results across stakeholder groups. CIOs, CTOs, and other technical manage

chapter 1|26 pages

Chapter 1

chapter 2|38 pages

Chapter 2

chapter 3|26 pages

Whom Do We Want to Be?

chapter 4|24 pages

Aligning IT to Or ganizational Strategy

chapter 5|20 pages

Aligning IT to Meet Financial Objectives

chapter 6|18 pages

Aligning IT to Meet Customer Objectives

chapter 9|18 pages

Compliance, A war eness, and Assurance